Home · Malfunction
Internet or mobile phone disrupted in Leipzig - what to do?
No Internet, no network, no television? Here you will find the official fault pages of the major providers and the first steps, which often help. And if it's the router or the mobile phone, we will help you in our stores in Probstheida and Paunsdorf.
What can I do myself first?
Often a restart helps. Try this before you wait a long time on the hotline.
Restart your router
Pull the plug, wait 30 seconds, plug it in again. It usually takes a few minutes until everything works again.
Check the cable
Are the cables firmly in the socket and in the router? Is the lamp on the router lit up for Internet?
Try another device
Does the Wi-Fi work on the mobile phone, but not on the laptop? Then it's the device, not the connection.
Mobile phone without network
Turn airplane mode on and off again briefly, restart your phone. If that doesn't help, the network in your area may be disrupted.
Where can I see if my provider is currently experiencing a malfunction?
Each provider has its own page for this. You usually enter your address or phone number and see if anything is known in your area. You can also report the fault there.
Telekom
Fixed network, Internet and mobile communications, also for congstar (Telekom network). Fault page of Telekom
Vodafone
Cable, DSL, fiber optics and mobile communications, also for otelo (Vodafone network). After entering the address, known faults appear immediately. Fault page of Vodafone
o2
Live check for mobile communications and Internet at home. Fault page of o2
1&1
Help Center: Fix or report a fault yourself. Fault page of 1&1
PŸUR
Fault help for internet, television and telephone. Fault page of PŸUR
Deutsche Glasfaser
Reported faults and maintenance in the fibre optic network. Fault page of Deutsche Glasfaser
When can we help in the store?
If the network is fine and it still doesn't work for you: the router is set incorrectly, the WLAN does not reach the living room or the mobile phone goes on strike after an update. Bring the device with you, we will look at it. We cannot fix a real network malfunction, the provider has to do that. But we are happy to help you report it correctly.
Frequently Asked Questions
Where can I see if the Telekom in Leipzig is currently experiencing a malfunction?
Fault side of Telekom: landline, internet and mobile, also for congstar (Telekom network).
Where can I see if Vodafone has a fault in Leipzig right now?
Fault page of Vodafone: Cable, DSL, fiber optics and mobile communications, also for otelo (Vodafone network). After entering the address, known faults appear immediately.
Where can I see if o2 has a fault in Leipzig right now?
Fault page of o2: Live check for mobile communications and Internet at home.
Where do I report a fault with 1&1?
Fault page of 1&1: Help Center: Fix or report fault yourself.
Where can I see if PŸUR has a fault in Leipzig right now?
Fault page of PŸUR: Fault help for internet, television and telephone.
Where do I see faults in Deutsche Glasfaser?
Fault page of Deutsche Glasfaser: Reported faults and maintenance in the fibre optic network.
What about congstar and otelo?
congstar transmits in the network of Telekom, otelo in the network of Vodafone. You can therefore see whether the network is disrupted on the fault pages of the Telekom or Vodafone.
Will I get money back if the internet goes down for a long time?
For a connection at home (Internet and landline): yes. If the provider has not remedied the fault after two days, you are entitled to compensation from the third day after you report it. This is stated in the Telecommunications Act (§ 58). Therefore, always report the fault to the provider and make a note of the date.
Can I simply come to you in the event of a malfunction?
Yes. We look at routers or mobile phones and call the provider together with you if necessary.
Links checked on 20.10.2026. Also interesting: Internet login · WLAN without landline
Come by
Parking right in front of the door, barrier-free access - easily accessible also from the district of Leipzig.
Probstheida
- Address
- Franzosenallee 14e, 04289 Leipzig
- Telephone
- 0341 24913204
- Open
- Mon, Wed, Fri 10–13 and 15–18
Tue, Thu by appointment - Advice
- German
Paunsdorf
- Address
- Goldsternstraße 58, 04329 Leipzig
- Telephone
- 0341 27146888
- Open
- Mon–Fri 10–13 and 14–18
- Advice
- German and English