Moving in Leipzig – register internet and electricity for the new apartment
New apartment, new address: We check which Internet connection is possible there, register your electricity and take care of the old contract. All this during a visit to LeipzigProbstheida or LeipzigPaunsdorf - or you can order your Internet directly online.
What we do for you during the move
- Check new address: Cables from Vodafone or PŸUR, DSL or fiber optics - what is there?
- Ordering internet and television for the new apartment so that you can move in
- Register electricity and gas – so that you don't end up in the expensive basic supply
- Clarify the previous contract: take it with you, change or cancel it
- Connect the router and set up Wi-Fi when the device is there
- Check your mobile phone contract at the same time – a combined advantage is often worthwhile
Order internet for the new apartment directly online
Do you already know what you want? Then check the availability at your new address and order directly from the provider. If something doesn't work out after that, we will still help you in the store.
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Vodafone cables
Cable Internet up to 1.000 MBit/s – available in many Leipzig hotels, for example in Probstheida.
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1&1 DSL and fiber optics
Internet via the telephone line or fiber optics, where it is located.
PŸUR cable – often around Paunsdorf – we conclude with you in the store: more to PŸUR.
Fiber optics from Deutsche Glasfaser are located, for example, in Taucha (garden city), Borsdorf, Brandis and Rackwitz. We will be happy to check for you whether your new address is included - request to Deutsche Glasfaser or directly in the store Paunsdorf.
Good to know: Your old contract when you move
You can usually take your Internet contract with you to the new address. However, if your previous provider cannot provide a connection there, you may terminate the contract with one month's notice (Section 60 of the Telecommunications Act).
We will look at your contract with you and tell you whether it is cheaper to take it with you or a new connection.
This is how it works
Register early
It is best to come by a few weeks before you move in so that the connection can be switched in time.
Bring documents with you
New address and move-in date, your ID, the meter number for the electricity and – if available – the last bill from your previous provider.
All in one appointment
We check the address, order internet and electricity and clarify the old contract. After that, all you have to do is move in.
Detailed: Register electricity with move-in checklist · Register online in Leipzig
Frequently Asked Questions
Where can I register internet for the new apartment in Leipzig?
At Smarti-Phone in Leipzig-Probstheida (Franzosenallee 14e) and Leipzig-Paunsdorf (Goldsternstraße 58). We will check which connections are possible at your new address and order the appropriate tariff with you. Vodafone can also order cables and 1&1 directly online via this page.
How early should I order the Internet connection?
Preferably a few weeks before moving in. How long the activation takes depends on the provider and the house - we tell you what you can expect.
Can I take my old Internet contract with me?
In most cases, yes. If the previous provider is unable to deliver to the new address, you may terminate the contract with one month's notice (Section 60 of the Telecommunications Act).
Do you also register the electricity for the new apartment?
Yes. Bring the meter number and move-in date with you. We compare the tariffs and register you so that you don't end up in the expensive basic supply.
I'm moving to Leipzig from the surrounding area or vice versa – will you help then, too?
Yes. We check addresses throughout Leipzig and in the district of Leipzig, for example in Markkleeberg, Naunhof, Taucha or Borsdorf.
Come by
Parking right in front of the door, barrier-free access - easily accessible also from the district of Leipzig.
Probstheida
- Address
- Franzosenallee 14e, 04289 Leipzig
- Telephone
- 0341 24913204
- Open
- Mon, Wed, Fri 10–13 and 15–18
Tue, Thu by appointment - Advice
- German
Paunsdorf
- Address
- Goldsternstraße 58, 04329 Leipzig
- Telephone
- 0341 27146888
- Open
- Mon–Fri 10–13 and 14–18
- Advice
- German and English