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Consultant at the front door for fiber optic expansion - how to proceed safely
If fiber optics are being built in your street, advisors often ring the doorbell, as is the case in Holzhausen. This is allowed and can be helpful. But you don't have to sign anything immediately. Here is how you can recognize Telekom consultants and what you should look out for in a contract.
How do I recognize Telekom consultants?
According to the media information of the Telekom of the 06.01.2026 on the expansion in Holzhausen and Zuckelhausen:
Clothing
The consultants wear clothing with Telekom logo.
ID card
You can identify yourself with a photo ID and an authorization letter from the Telekom .
Phone Exam
The consultant can be checked by telephone via the telephone number 0800 3309765 .
In case of doubt
Ask about the provider, tariff and price. If you are unsure, ask for documents and decide later.
Do I have to sign something at the door?
No. Don't let yourself be put under time pressure. Good offers are still valid tomorrow.
Price after the promotion
Ask what the tariff costs after the first few months.
Duration
How long does the contract run, and how can you cancel?
One-time costs
Are there any costs for connection, router or shipping?
House connection
The owner's consent to the house connection is something different from the collective agreement. Read what you sign.
Can I revoke a contract from the front door?
As a rule, yes: As a consumer, contracts that are concluded outside business premises can generally be revoked within 14 days. The exact deadline and form can be found in the cancellation policy that you must receive. This is not legal advice – in the event of a dispute, the consumer advice centre will help.
Already signed – what now?
Bring the documents with you. We will look at the tariff, price after the promotion, term and withdrawal period and tell you honestly what you can do. This is non-binding.
Frequently Asked Questions
Is the Telekom allowed to advise at the front door?
Yes. According to Telekom , sales staff also advise at the front door on behalf of the Telekom . Check the ID as described above.
Do I have to book now to get fiber optics?
No. Information on the expansion in Holzhausen can be found on Fiber Optic in Holzhausen and Zuckelhausen. You can compare at your leisure.
Do you have the same tariffs?
Telekom tariffs can be found at Telekom in Leipzig. On request, we will compare them with other providers and order together with you.
Where can I get personal advice?
In the shop in Leipzig-Probstheida, Franzosenallee 14e. Parking in front of the door.
Source: Deutsche Telekom AG, media information "Fiber optics for Leipzig Holzhausen and Zuckelhausen" from 06.01.2026 (presseportal.de/pm/9077/6190748). Status: 28.10.2026. General information, no legal advice.
Prefer to order together with us?
You can order online via our partner site as well as directly from the provider. If you prefer not to do this alone: We will advise you and order together with you - in the store, on the phone or via WhatsApp. You can simply send us a desired date by e-mail.
There are often more in the store: Combined benefits if you take mobile phone and Internet together, bonus promotions from the providers and offers that are not available online. Just talk to us about it.
Friends recruit friends: We also have a campaign for this – contact us.
Come by
Parking right in front of the door, barrier-free access - easily accessible also from the district of Leipzig.
Probstheida
- Address
- Franzosenallee 14e, 04289 Leipzig
- Telephone
- 0341 24913204
- Open
- Mon, Wed, Fri 10–13 and 15–18
Tue, Thu by appointment - Advice
- German
Paunsdorf
- Address
- Goldsternstraße 58, 04329 Leipzig
- Telephone
- 0341 27146888
- Open
- Mon–Fri 10–13 and 14–18
- Advice
- German and English